Canossa Private Hospital
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Hospital Services
General Information

Canossa Private Hospital is a modern surgical and medical facility operated by the Canossian Sisters. The hospital is located in Oxley in the Western Suburbs of Brisbane, approximately 20 minutes from the CBD.


The hospital is a not-for-profit organisation and caring for patient’s needs is our first priority. Our approach to health care is reflected in our mission, and patients are cared for compassionately and holistically.
The hospital currently has 67 private inpatient beds each with picturesque views of the surrounding Brisbane Valley.

There are also 13 Oncology chairs and a large Outpatient Rehabilitation Centre. Specialty services provided include:

Surgical Services

Sleep Studies

Rehabilitation – Inpatient and Outpatient Programs

General Medicine

Geriatric Evaluation and Management Program (GEM)

Oncology

Palliative Care

Canossa Private Hospital
A Medical Centre is situated on the hospital grounds. Services available at the centre include:

Radiology

Pharmacy

General Practice and Specialist Services

Pathology

Physiotherapy

Hospital Location & Car Parking
There is free on site car parking, with the preferred access being via Entrance No 2, 169 Seventeen Mile Rocks Road, Oxley. The Hospital is located in the main building known as Magdalen House.
Canossa Private Hospital
Payment Information
It is very important that you approach your admission to hospital well informed of the financial responsibilities. Please read the following information and contact the hospital if you have any concerns or queries.

Privately Insured Patients - should confirm the following with your health fund prior to admission:

Does my health fund cover me for my procedure or medical admission?

Do I have an "excess” payment on my insurance policy?

Are there any co-payments?

Are any prosthetic or disposable items used in the surgery not covered by my insurance?

DVA Patients - Gold card holders are covered for all care. White card holders are required to check with DVA to determine if they are covered for the specific admission.

Work Cover and Third Party Patients – total payment must be made on admission unless approval for admission has been confirmed by your insurance company.

Uninsured Patients – Total payment must be made on admission. Please contact the hospital prior to admission for an estimate of fees and charges. As this is an estimate only, in the event of unforeseen complications or variations from the proposed treatment the cost may vary.

Costs that may be incurred that will not be covered by your health fund

Pharmacy

Pathology

X-ray

Medical fees – surgeon, anaesthetist, assisting surgeon, other consultants

STD phone calls
Other incidentals and equipment (agreed to prior to purchase such as walking frames etc)
Payment Options - For your convenience payment may be made by cash, EFTPOS, MasterCard or Visa. If you have any further questions please phone the hospital accounts department on Ph: 07 37175555.
Reception
Reception is open from 8:00am to 4:00pm Monday to Friday and can be contacted on Ph: 07 37175555. There is an intercom at the main door for after hours access. After hours phone contact is through an automated phone system by dialing 07 37175555 and following the prompts for the Private Hospital. Alternatively you can ask the staff for the direct phone number for the specific area you wish to contact and dial the unit directly.
Visiting Hours
There are no set visiting hours. However we recommend you check with the specific clinical area prior to making arrangements to visit.
Telephones
You can make free local telephone calls from the telephone by your bed. Please note that all STD calls must be paid for prior to discharge.
Pastoral Care
A Pastoral Care worker is available to offer spiritual support and counseling to patients. Should you wish to speak with a Pastoral Care worker please advise your nurse.
Veterans’ Liaison Officer
Canossa Private Hospital is proud to work closely with the Department of Veterans’ Affairs and has a dedicated Veterans’ Liaison Officer (VLO) to support Veteran’s and their families during their stay at Canossa. The VLO will make contact with you soon after your admission.
Interpreter Service
Canossa Private Hospital offers interpreter services if required. Please advise your nurse if you require these services.
Patient Record
A patient record will be kept of your illness and treatment. This will be confidential and access will be limited to healthcare professionals directly involved in your treatment. Your patient record will remain the property of the hospital. You may review your patient record, however this needs to be requested in writing to Hospital management.
Consumer Participation
Canossa Private Hospital places importance on delivering care that is based on partnering with patients and their families. At each step of the health care experience patients are consulted and included in health care planning and decision making.  
Open Disclosure
If something does not go to plan during your care while in hospital, you can expect a member of your health care team to discuss what happened and any treatment you may require as well as letting you know what steps are being taken to prevent it happening again.
Compliments/Complaints
At Canossa we greatly appreciate your feedback as it assists us to make ongoing improvements to our hospital and our services. A Patient Satisfaction Survey Form can be found in the Patient Folder at your bedside. Alternatively you can provide feedback to the Nurse Unit Manager, or by contacting us after your stay.
Quality Improvement
Canossa Private Hospital is proud of its high standard of care and is fully accredited against the Core Standards for Safety and Quality in Healthcare and the AS/NZS ISO 9001:2008 (Quality Management System) Standard.

The hospital contributes patient care outcome information to a number of external organisations to assist to compare our results with those of other hospitals. These organisations  include the Australian Council on Healthcare Standards, Queensland Health Adverse Outcomes, the Health Quality and Complaints Commission, the Department of Veterans’ Affairs, the  Australian Rehabilitation Outcome Centre and the Palliative Care Outcomes Collaboration. Canossa Private Hospital’s clinical outcome results are consistently of a high quality. Should you wish to obtain further information about our outcome data please contact us on Ph: 07 37175555.
Australian Charter of Healthcare Rights
The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian Healthcare system. These rights are essential to make sure that, wherever and whenever care is provided it is of high quality, and is safe. A copy of the Charter can be found in the Patient Folder at your bedside.
Newspapers
Newspapers can be purchased at reception. Alternatively, you can ask the staff to arrange to have a paper delivered to your room at the same cost.
Coffee Shop
A coffee shop is located at the main entrance to the hospital. Opening hours are 9:00am to 2:00pm Monday to Friday. A coffee machine is located near reception for after hours use. There are also vending machines. A location map for these is shown on the door of the coffee shop.
Smoking
Smoking is only permitted in the Designated Smoking Area on the other side of the driveway at the entrance to Magdalen House.
Contact
Canossa Private Hospital
169 Seventeen Mile Rocks Road Oxley Q 4075
Ph: 07 37175555         Fax: 07 33753860
Website: www.canossa.org.au